REFUND AND RETURNS POLICY
Last Updated: August 12, 2023
At Leafyxtracts.com, customer satisfaction is important to us. We want customers to shop with confidence and understand clearly how returns, refunds, damaged products, incorrect orders, and cancellations are handled.
This Refund and Returns Policy (“Policy”) applies to eligible purchases made directly through Leafyxtracts.com.
Please read this Policy carefully before completing your purchase.
1. GENERAL RETURN POLICY
We may accept returns of eligible products in accordance with this Policy and applicable law.
To qualify for a return, an item generally must:
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Have been purchased directly from Leafyxtracts.com;
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Be within the applicable return period communicated at the time of purchase;
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Be unused, unopened, and in substantially the same condition in which it was received, where applicable;
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Be returned in its original packaging where reasonably required;
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Include applicable accessories, components, promotional items, or documentation supplied with the product; and
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Be accompanied by sufficient proof of purchase.
Certain products may be excluded from returns for health, hygiene, safety, regulatory, perishability, or other legitimate reasons.
Nothing in this Policy limits any return, refund, replacement, or cancellation rights that cannot legally be excluded under applicable consumer-protection law.
2. STARTING A RETURN
Before sending an item back, please contact our customer support team at:
Please include:
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Your full name;
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Order number;
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Email address associated with the order;
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Product you wish to return;
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Reason for the return; and
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Photographs or other supporting information where the product arrived damaged, defective, or incorrect.
Our team will review your request and, if the return is eligible, provide applicable return instructions.
Please do not send products back without first contacting Leafyxtracts.
Unauthorized returns may experience processing delays and may not qualify for a refund where the requirements of this Policy have not been satisfied.
3. RETURN WINDOW
Eligible products must be returned within the return period stated on Leafyxtracts.com, at checkout, on the applicable product page, or in the information provided with your order.
The return period may vary for certain categories or promotional purchases.
Where applicable law provides customers with a mandatory cancellation or return period, the legally required period will apply regardless of any shorter period otherwise stated by us.
4. NON-RETURNABLE ITEMS
For health, safety, hygiene, regulatory, or product-integrity reasons, certain products may not be eligible for return once opened, used, consumed, tampered with, or removed from sealed packaging.
Subject to applicable law, non-returnable items may include:
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Opened or used products;
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Products with broken safety or hygiene seals;
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Consumable or perishable products where return is inappropriate;
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Personalized or custom-made products;
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Gift cards or similar stored-value products, except where required by law;
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Final-sale products clearly identified as such before purchase;
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Products damaged through misuse, improper handling, neglect, or unauthorized modification;
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Products not purchased directly from Leafyxtracts.com; and
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Other products that cannot reasonably be resold for health, safety, hygiene, or regulatory reasons.
If you are uncertain whether your purchase is eligible for return, contact support@leafyxtracts.com before returning it.
5. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
We take reasonable care when preparing and fulfilling orders.
If your order arrives damaged, defective, incomplete, or materially different from what you ordered, please contact:
Contact us as soon as reasonably possible after delivery and provide your order number, an explanation of the issue, and clear photographs where appropriate.
After reviewing the circumstances, we may offer an appropriate remedy, which could include:
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A replacement;
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A refund;
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Store credit, where accepted by the customer; or
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Another remedy required or permitted by applicable law.
Please retain the affected product and its original packaging until we have reviewed your claim, as we may require additional information.
6. WRONG ITEM RECEIVED
If Leafyxtracts sends you a product different from the product shown on your confirmed order, please contact us promptly at support@leafyxtracts.com.
Where we confirm that an incorrect product was sent due to our error, we will provide an appropriate resolution and, where a return is necessary, applicable return instructions.
Customers should not be required to bear reasonable return shipping costs resulting solely from a verified fulfillment error by Leafyxtracts, except where applicable law permits otherwise.
7. MISSING ITEMS
If your package arrives but an item listed in your order is missing, contact support@leafyxtracts.com as soon as reasonably possible.
Please provide your order number and details of the missing product.
We may review fulfillment, shipping, package-weight, tracking, and other relevant records before determining the appropriate resolution.
Verified missing items may be replaced or refunded as appropriate.
8. RETURN SHIPPING COSTS
Unless the return results from a verified error by Leafyxtracts, a defective product, damage attributable to fulfillment, or another circumstance for which applicable law requires us to bear the cost, customers may be responsible for return shipping expenses.
Any applicable return-shipping requirements will be communicated before the authorized return is sent.
Original shipping charges may be non-refundable where permitted by law, except when the return results from our error or applicable law requires otherwise.
9. RETURN SHIPPING RESPONSIBILITY
When returning an approved product, customers should package the item securely and follow the return instructions provided by Leafyxtracts.
Where appropriate, we recommend using a trackable shipping method and retaining proof of shipment until the return has been completed.
Leafyxtracts is not responsible for return packages lost or damaged before reaching the designated return destination where the loss or damage was not caused by Leafyxtracts or its authorized return provider, subject to applicable law.
10. RETURN INSPECTIONS
Returned products may be inspected after receipt.
We may verify:
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Product condition;
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Packaging;
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Safety or security seals;
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Evidence of use or damage;
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Accessories and components;
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Product identity;
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Order information; and
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Compliance with this Policy.
If a returned item does not satisfy the applicable return requirements, we may deny or adjust the requested refund where permitted by law.
We will not reduce or deny statutory consumer remedies where doing so would violate applicable law.
11. REFUNDS
Once an eligible return has been received and approved, we will process the applicable refund.
Unless otherwise agreed or required by law, approved refunds will generally be issued to the original payment method used for the purchase.
The amount refunded will depend on the circumstances of the return and may include the purchase price and other amounts where required by applicable law.
Customers will not be charged improper or undisclosed fees for exercising statutory refund rights.
12. REFUND PROCESSING TIMES
After Leafyxtracts issues a refund, additional processing time may be required before the funds appear in your account.
Processing times depend on your bank, card issuer, payment provider, and payment method.
These financial institutions operate independently from Leafyxtracts, and we cannot control their processing times after a refund has been successfully submitted.
If you have received confirmation from us that a refund was issued but have not received the funds after a reasonable processing period, please first check with your bank or payment provider and then contact us if further assistance is required.
13. PARTIAL REFUNDS
Where permitted by applicable law, a partial refund may be appropriate if a returned product:
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Shows damage not caused by Leafyxtracts;
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Is missing parts or accessories;
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Has been used beyond what is reasonably necessary to inspect it;
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Is returned in materially diminished condition; or
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Otherwise does not meet the applicable return requirements.
Any reduction will be reasonable and based on the circumstances.
Mandatory consumer rights remain unaffected.
14. EXCHANGES
Where exchanges are offered, availability depends on current inventory.
If you wish to exchange an eligible product, contact:
We will advise whether an exchange is available and provide appropriate instructions.
If the requested replacement is unavailable, we may offer an alternative remedy, such as a refund or store credit, subject to your agreement and applicable law.
15. ORDER CANCELLATIONS
If you wish to cancel an order, contact support@leafyxtracts.com as soon as possible.
We will attempt to accommodate eligible cancellation requests, but cancellation cannot be guaranteed after an order has entered processing, fulfillment, or shipment.
If an order can no longer be canceled, you may need to follow the applicable return procedure after receiving it.
Any mandatory cancellation rights provided by applicable law remain unaffected.
16. ORDER CHANGES
If you need to change a shipping address, product, quantity, or other order information, contact us as quickly as possible at:
We cannot guarantee that changes can be made after an order has entered fulfillment.
Customers are responsible for reviewing their order and delivery information carefully before submitting payment.
17. REFUSED OR UNDELIVERABLE PACKAGES
Orders returned to Leafyxtracts because of an incorrect or incomplete address, refusal of delivery, repeated unsuccessful delivery attempts, or other customer-attributable delivery issue may be subject to reasonable shipping or handling costs where permitted by law.
Any refund due will be determined after the package has been returned and reviewed.
This provision does not apply where the failed delivery resulted from our error or where applicable law requires a different remedy.
18. LOST OR STOLEN PACKAGES
If tracking indicates that an order has not arrived, please contact us at support@leafyxtracts.com so we can review the shipment information and, where appropriate, assist with a carrier investigation.
For packages recorded as delivered but reported missing, we may request reasonable information necessary to investigate the claim.
The outcome of lost-package claims may depend on carrier records, delivery confirmation, applicable shipping protection, and relevant law.
Nothing in this section limits rights available to consumers under applicable law.
19. FRAUDULENT RETURN OR REFUND REQUESTS
Leafyxtracts reserves the right to investigate suspected return or refund abuse.
Examples may include:
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Returning a different product from the one purchased;
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Submitting intentionally false damage claims;
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Altering products before submitting a claim;
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Repeatedly abusing return privileges;
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Using false identities or order information;
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Manipulating shipping or tracking records; or
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Attempting unauthorized payment disputes.
Where reasonably supported by evidence and permitted by law, we may deny fraudulent claims, restrict account privileges, cancel transactions, or take other appropriate action.
20. CHARGEBACKS AND PAYMENT DISPUTES
We encourage customers to contact us at support@leafyxtracts.com if there is a problem with an order so that we have an opportunity to resolve legitimate concerns.
Nothing in this Policy prevents you from exercising lawful rights available through your card issuer, payment provider, or applicable consumer-protection law.
We may provide transaction, delivery, communication, and other relevant records to payment providers when responding to payment disputes.
21. PROMOTIONAL AND BUNDLED PRODUCTS
Returns involving bundles, promotional packages, gifts-with-purchase, or discounted multi-item offers may require all applicable components to be returned to qualify for a full refund.
If part of a promotional bundle is retained, the refund may be recalculated based on the terms of the promotion and the value of the retained products, where permitted by law.
Specific promotional terms presented at the time of purchase will also apply.
22. GIFTS
If an eligible item was purchased as a gift, refund options may depend on the original payment method and the information available for the order.
Unless otherwise required by law, refunds to the original payment method may be issued to the original purchaser.
Contact support@leafyxtracts.com for assistance with an eligible gift return.
23. PURCHASES FROM THIRD PARTIES
This Policy applies to purchases made directly through Leafyxtracts.com.
If you purchase a Leafyxtracts product through an independent retailer, marketplace, distributor, or other third party, the return and refund policies of that seller may apply.
Please contact the original seller regarding returns for purchases not made directly through Leafyxtracts.com.
24. CONSUMER RIGHTS
This Policy is intended to operate consistently with applicable consumer-protection laws.
Nothing in this Policy is intended to exclude, restrict, or waive warranties, remedies, cancellation rights, refund rights, or other consumer protections that cannot legally be excluded or waived.
If applicable law gives you rights that are more favorable than a provision of this Policy, the applicable legal requirement will control.
25. CHANGES TO THIS POLICY
Leafyxtracts may update this Refund and Returns Policy periodically to reflect changes to our products, fulfillment procedures, business practices, or legal obligations.
When changes are made, the revised Policy will be published on Leafyxtracts.com and the “Last Updated” date will be updated.
Changes will not retroactively eliminate rights that have already arisen where doing so would violate applicable law.
26. CONTACT LEAFYXTRACTS
If you have questions about a return, refund, exchange, cancellation, damaged product, missing item, or this Policy, please contact:
Leafyxtracts.com
Location: Colorado, United States
Email: support@leafyxtracts.com
Website: Leafyxtracts.com
When contacting us about an existing order, please include your order number so that our customer support team can assist you efficiently.
Leafyxtracts — Pure Nature. Powerful Extracts.